Refund Policy

Webora Solutions sells authenticated preloved (second-hand) watches. Because each piece is unique, returns are limited and must meet the conditions below.

This Refund Policy applies to orders placed on weborasolutions.world. It should be read together with our Terms & Conditions and Shipping Policy.

If a return is approved, you must request it within 7 days of delivery and ship the watch back within 14 days of our written approval.

Return eligibility and any restocking details will also appear in your order confirmation.

The watch must be returned in the same condition received, with all included accessories, box and papers (if supplied), links, and paperwork.

Watches that show new wear, damage, unauthorized service, or missing components are not eligible for refund.

Custom orders, engraved pieces, and items marked final sale are non-returnable.

We may decline returns that fall outside the stated window or that fail inspection upon receipt.

Approved refunds are issued to the original payment method after we receive and inspect the returned watch.

Refund processing typically completes within 5–10 business days after inspection; your bank or card issuer may take additional time to post the credit.

Original outbound shipping charges are non-refundable unless the return results from our error (incorrect item or material description discrepancy).

If you cancel before the watch ships and before payment is captured, we will cancel the order without charge where possible.

If payment has already been authorized or captured, we will reverse or refund according to the timeline above.

To start a return or ask about a refund, email info@weborasolutions.world or call 1 (571) 850-8370. Include your order reference and reason for return.

Main address: 23300 Miltown Knoll Sq, Ashburn, VA 20418.